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Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
Referring Sites report not consistent with Top Referring Searches From Google report

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
When searching, best matches do not appear at the top of the search results

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
Report query processes too much data

Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...
Oracle Tap application screen rotation no longer available

Environment: Oracle Tap version 4.2 and newer. Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App...
I receive an error when entering the TAP URL in a browser, {"message":"","errorCode":"404"}

Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App (TAP)...
Tips for searching on the Oracle B2C Service Support Site

Environment: Oracle B2C Service Support site and Knowledge base Resolution: Below are several tips and tricks to find what you're looking for within the Oracle B2C Service knowledge base. Searching...

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Documentation (65)

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Customer Portal Customer Portal PHP Documentation JS Documentation Back to top Javascript is disabled; several features are only available if Javascript is enabled. Namespaces RightNow ActionCapture Ajax... Last Updated: 10/23/2018
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Customer Portal Customer Portal PHP Documentation JS Documentation Back to top Javascript is disabled; several features are only available if Javascript is enabled. /*global YUI_config*/ if(RightNow)... Last Updated: 10/23/2018
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Display a Link to a Post-Co-browse Survey Implementing Standalone Co-browse Search Home Configuring Surveys Display a Link to a Post-Co-browse Survey Oracle Co-browse includes the ability to display a post-co-browse survey for both customers... Last Updated: 08/18/2022
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Mouse Movement — Out of Zone Administering Oracle Engagement Engine Search Home Conditions Mouse Movement — Out of Zone This is a client-side condition that detects whether the visitor has moved their mouse pointer out of a... Last Updated: 07/23/2025
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Customer Portal Customer Portal PHP Documentation JS Documentation Back to top Javascript is disabled; several features are only available if Javascript is enabled. Namespaces RightNow ActionCapture Ajax... Last Updated: 10/23/2018
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Date and Time Format Tokens for Configuration Settings Using B2C Service Search Home Core Features Reference Information Date and Time Format Tokens for Configuration Settings Use these format tokens to specify date and time formats in configuration... Last Updated: 09/09/2022
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Date and Time Format Tokens for Configuration Settings Using B2C Service Search Home Core Features Reference Information Date and Time Format Tokens for Configuration Settings Use these format tokens to specify date and time formats in configuration... Last Updated: 02/18/2026
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Customer Portal Customer Portal PHP Documentation JS Documentation Back to top Javascript is disabled; several features are only available if Javascript is enabled. RightNow.UI = RightNow.UI || {}; /** *... Last Updated: 10/23/2018
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Date and Time Format Tokens for Configuration Settings Using B2C Service Search Home Core Features Reference Information Date and Time Format Tokens for Configuration Settings Use these format tokens to specify date and time formats in configuration... Last Updated: 06/16/2022
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Customer Portal Customer Portal PHP Documentation JS Documentation Back to top Javascript is disabled; several features are only available if Javascript is enabled. /**#nocode+*/ (function() { // The... Last Updated: 10/23/2018

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